Page History: How would I send you log files?
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Page Revision: 2011/09/12 14:42
While logged in one can capture the trace logs using the following instructions:
- From Main window click the New Item drop down menu.
- At the bottom of the list click Help and Support.
- On the Help and Support dialog click View Support Logs.
- Explorer will open.
- Zip the Trace folder.
- Attach the zip file to an email and email it to our support.
If you cannot login, you can access them by going to C:\Users\\AppData\Local\CTS\Live\Trace
Or, if you are using the simulated version C:\Users\\AppData\Local\CTS\Simulator\Trace